The Guildmaster Awards celebrate service excellence in the building, remodeling, contracting, and real estate professions. Each year, GuildQuality gives special recognition to the companies that demonstrate an ability to deliver a consistently superior customer experience.
In granting awards, GuildQuality considers two primary metrics for each candidate: the percentage of customers who would recommend and the percentage of customers who responded. In order to receive a Guildmaster Award, a member must achieve a recommendation rate of 90% or greater. In the home building, remodeling, and real estate industry, the average customer recommendation rate for businesses is approximately 70%.
For the award, GuildQuality reviewed more than 14,000 surveys. Because of their high ranking in customer satisfaction, Hopkins & Porter has earned recognition as a Guildmaster!
See the GuildQuality’s survey of Hopkins & Porter’s customers.
